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Orders & Shipping


We Want to Be Your Go To Hardware Resource!  

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  • Your are not a number to us -- you are a valued customer. For every single order you place with us, our commitment is to deliver the best quality, a huge selection, and of course... great prices!
  • We have engineered this site so your selection and checkout will be quick and easy. We provide fast shipping from a massive inventory of products from the industry's most trusted brands. 
  • We back up your shopping and buying experience with responsive and professional customer service.

Ordering & Payments

  • If you have any questions, call us toll-free at 855-249-1717 for ordering assistance and product information. Our customer service lines are open Monday through Friday from 9:00 AM - 5:00 PM EST.
  • We accept payment by Visa, MasterCard and American Express.
  • All orders are shipping carrier insured to assure your satisfaction.
  • You can place an order 24 hours a day from the AmericasHardware.com website!
  • Orders placed prior to 3:00 PM EST will ship the same day.
  • You can order online with confidence since we use secure SSL technology to protect your privacy and your payment information.
  • For items that are temporarily out of stock, we backorder those items and ship them when they are available. Your email confirmation of shipment will include the tracking number(s).
  • With 30 days of purchase, you may return unused (unopened) or defective merchandise by calling for an RMA (Returned Merchandise Authorization)

Shipping & Freight Charges

  • Free shipping is offered on AmericasHardware.com orders that total over $100. Shipping charges for orders less than the free shipping minimum will be calculated at checkout.
  • All orders that ship for free use UPS ground services within the Continental US (includes Alaska) and Canada.
  • You can select other UPS options including next day, 2-day and 3-day services. Charges for those delivery services will be added to your order and calculated at checkout.
  • All shipments include carrier insurance to guarantee satisfactory delivery.
  • For Hawaii, the US Virgin Islands and Puerto Rico - your order can ship by available services from UPS. Charges will be added to your order. Overseas orders ship by UPS International and charges will be added to your order.

Pricing

  • Prices are subject to change without notice.
  • Due to frequent manufacturer price adjustments including metal and other material cost fluctuations, pricing is guaranteed only at the time an order is placed.
  • Backorders on stock merchandise will be filled at the original price billed.

Special Orders

  • At AmericasHardware.com we welcome special orders!
  • We do require full payment in advance, and fullfillment and delivery on special orders is based on normal factory lead time which varies based on the product. We try our best to provide you with the quickest delivery time available.
  • No cancellations or returns can be accepted on special order merchandise so please carefully select special order merchandise. Don't hesistate to call us toll-free at 855-249-1717 for ordering assistance.
  • If there is a defect or error by a factory, we will accept it for credit or replacement at the manufacturer's discretion.

Returns

  • Merchandise may be accepted for return within 30 days of purchase if it is in its original packaging and condition, and has not been used or installed.
  • Electrical products may not be returned if power has been applied.
  • Some items, such as keying supplies and tools are not returnable, and this will be noted when you are making your purchase.
  • No returns can be accepted on special order products.
  • You must contact us to request an RMA number in advance of returning any product! Packages that arrive without an RMA number prominently displayed on the outside of the carton may be refused and returned to you unopened.
  • It is strongly recommended that you declare value when returning material to us that is worth more than $100 as most carriers will not cover losses over that amount without additional insurance.

Claims

  • All claims for shortage or hidden damage must be made within 5 days of receipt of goods. If a package arrives in an obviously distressed condition, you may refuse the shipment or sign for the package as damaged. The carrier will be required to cover any merchandise loss incurred.
  • If you refuse a shipment due to damage in transit, please contact us and we will duplicate your order if possible, If there is hidden damage, please contact our customer service department with the damaged material present and the packing slip in your possession.

Sales Tax

  • Orders shipped to New York State are subject to local sales tax.
  • If you are ordering for an exempt organization or for resale, please contact us directly prior to making your online purchase. Exempt or resale certificates must be faxed to us to 631-842-5142.

Please Note

  • Descriptions and graphics shown are representations of products being sold. Actual product shipped may vary slightly in appearance from the photo shown.
  • Please take a look at some of the industry standard product finish swatches, or call us toll-free at 855-249-1717 for ordering assistance.

Questions or Comments?

  • We are striving to deliver the best quality and product selection, with the best possible customer service. So if you have any questions, comments or complaints, please let us know!
  • Contact us toll-free at 855-249-1717 or email info@americashardware.com